Operimate – Privacy Policy

Operimate LLC ("Operimate", "we", "our", or "us") values your privacy and is committed to protecting personal information collected through our website and software platforms. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://operimate.com or use Operimate's services.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Bosses (Clients)
• Managers
• Operators
• Players
• Sales Agents

It covers data collected through:

• Operimate marketing website
• Operimate desktop software
• Operimate mobile applications (Android and iOS)

2. Information We Collect

A. Account and Identity Information

We may collect the following information when users register or interact with Operimate:

• Full name
• Email address
• Phone number
• Address
• Date of birth

B. Casino and Business Information

For operational and compliance purposes, we collect:

• Casino name and address
• Shift reports
• Payout data
• Points and credit records
• Transaction logs
• Surveillance images and photographs

C. Player Information

For player engagement and rewards programs, we may collect:

• Player profile information (name, phone number or email address)
• Date of birth (used solely for birthday promotions)
• Check-in and surveillance photographs
• Points, rewards, and bonus history
• Visit history

Operimate does not collect payments or store payment information from Players.

D. Technical Information

Operimate intentionally limits technical data collection. We do not collect:

• IP addresses
• Device identifiers
• Browser or operating system details
• Precise or approximate location data

We use basic functional cookies only, strictly necessary for website functionality.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain Operimate services
• Manage user accounts and access controls
• Support casino operations and reporting
• Administer player loyalty, points, and bonus programs
• Communicate service updates and marketing messages (where permitted)
• Improve platform functionality and reliability
• Comply with legal and regulatory obligations

4. Payments and Billing

Subscription payments are accepted only from Bosses (Clients).

• All payments are processed securely through Stripe
• Operimate does not store credit card or banking information
• Payment data is handled directly by Stripe in accordance with their privacy and security practices

5. Third-Party Services

We may share limited data with trusted third-party service providers strictly for business operations:

• Hosting: Amazon Web Services (AWS)
• Database: MongoDB
• Email and SMS Communications: Telnyx
• Payment Processing: Stripe

These providers are contractually obligated to protect data and use it only for authorized purposes.

6. Data Sharing and Disclosure

We do not sell or rent personal information.

Information may be disclosed only:

• To authorized internal users based on role-based access controls
• To service providers supporting Operimate operations
• When required by law, regulation, subpoena, or court order
• To protect the rights, property, or safety of Operimate, its users, or others
• All the above categories exclude text messaging originator optin data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
• To receive messages from Operimate for OTP and event reminders. Message frequency varies. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for help. For any support inquiries, reach us at +14695771899

7. Data Retention

We retain personal and operational data only for as long as necessary to:

• Fulfill business and contractual obligations
• Maintain accurate records
• Comply with legal requirements

Data is securely deleted or anonymized when no longer required.

8. Age Restrictions

Operimate services are strictly limited to individuals 18 years of age or older.

• Minors are explicitly prohibited from using the platform
• Accounts identified as belonging to minors are suspended or deleted

9. Data Security

We implement administrative, technical, and organizational safeguards designed to protect information against:

• Unauthorized access
• Disclosure
• Alteration
• Destruction

While no system is 100% secure, Operimate follows industry best practices to minimize risk.

10. Your Rights

Depending on applicable laws, users may have the right to:

• Access their personal data
• Request corrections or updates
• Request deletion of personal data
• Withdraw consent where applicable

Requests can be submitted using the contact details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

• Updates will be posted on this page
• The "Last Updated" date will reflect the latest revision
• Continued use of Operimate after changes constitutes acceptance

12. Contact Information

For questions, concerns, or privacy-related requests, contact: